Preparing for Your First Counseling Appointment
FAQ
FAQ
What you need to know for your first in-office counseling appointment.
We’re located at 3239 Oak Ridge Loop East, West Fargo, in the Oak Ridge Office Park. Our office is located on a loop road directly behind Faith Hands Daycare and Maximum Performance Gym.
You can enter the business loop from three directions. We recommend the following path (driving West on 32nd Avenue):
- Turn left on 6th Street East (at the Oak Ridge sign) and take the first right on Oak Ridge Way (ignore any construction signs), which will bring you to the business loop.
- Take the second left turn on Oak Ridge Loop. Our building is at the end of the road.
You may also enter the loop:
- Turn between Maximum Performance Gym and Faith Hands, taking the road between into the loop.
- Turn left at the corner of 32nd Avenue and 4th Street East, at the stop light, and then take your first left turn. This road will take you to the loop as well.
You will see a large wood sign on the front of the building. Review or print map:
Parking is available in front of the building. A small parking lot is also located on the East side of the loop.
Our parking spaces are reserved for customers, so spots will clear at the top of each hour. You shouldn’t have any problems finding a spot.
Our intake process is streamlined. All paperwork is completed before the first session.
However, please bring a picture ID and a credit card/HSA to your first appointment.
If you want to bring notes, we recommend placing these items in your purse, briefcase, or backpack the night before your appointment. It is easy to forget the items as the appointment is not part of your usual routine, or you may be nervous.
Once you enter the building, you’ll be in the lobby area. Please be seated and we will be with you at the time of your appointment.
Try to relax and collect your thoughts. Breathe. You’re in good hands.
Yes. Our location is mobility friendly. Front door access. No stairs. Firm flooring. And an ADA compliant bathroom.
Please give 24 hours advance notice to cancel or reschedule your appointment. We hold your session time exclusively for you.
Every appointment has a Zoom e-link, which allows you or us to change from an In-Office to an E-Visit at a moment’s notice. You’re welcome to take advantage of this service at any time.
We are in-network with Blue Cross Blue Shield (PPO) and Sanford Health.
We accept cash, checks, flex and health benefits cards, and most credit cards.
Co-payments and fees are collected at the time of your appointment.
CLICK HERE for rates.
We’ll talk about costs during the first session and revisit the topic when you have any questions. A discussion about your out-of-pocket costs for services is welcome at any time! We’ll map out the best plan for you based on your financial needs.
In addition, a new federal law called the “Good Faith Estimate” (GFE) was passed to protect against surprise medical bills. The GFE will be discussed and provided upon request or when scheduling new services. A GFE is an estimation of the expected charges related to your care. To learn more, visit www.cms.gov/nosurprises.
Let us know if you have any questions at any time. We’re here to help.
